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Duo to Feature New Universal Prompt

Article Date
March 29, 2024

Duo announced it is changing its look and will add some new features as of March 30. The familiar two-factor prompt you see when logging in to important CWRU web applications will be phased out in the coming weeks, and replaced with Duo's new Universal Prompt, which has a more minimalist look. The traditional prompt will continue to work, but will be phased out gradually to prevent any interruption to CWRU services.

This screenshots below show the visual change with the "Universal Prompt" compared to the Traditional Prompt.

鈥淭raditional Prompt鈥 shows a screen-capture of the 鈥淭raditional鈥 DUO look when prompted by a CWRU web service prompting for a 2nd authentication factor. Text displayed along top of the box: Authentication with DUO is required for the requested Service鈥. Medium size box with three stacked horizontal bars saying 鈥淪ettings鈥. Three green boxes are displayed with the following options that read 鈥淪end me a push鈥, 鈥淐all Me鈥, 鈥淓nter a passcode鈥, including a small check box which reads 鈥淩emember me for 120 hours鈥. Link: 鈥淐ancel this request.鈥 鈥淯niversal Prompt鈥 shows a screen-capture of the upcoming change to Duo鈥檚 look and feel, when a CWRU web service gives a prompt to send a 2nd authentication factor, such as a Duo Push to the user鈥檚 mobile device. The background is white, and reads 鈥淐heck for a Duo Push. Verify it鈥檚 you by approving the notification. Sent to 鈥楢ndroid鈥 (***-***-6489). Link: Other Options. Link: Need help?鈥

When presented with the Universal Prompt, you will have the following options:

  • Check for a Duo Push (Default): Check your mobile device for a Duo Push prompt and approve it.
    Or
  • Navigate to "Other Options" to choose:
    • Duo Push
    • Duo mobile Passcode (check the Duo app on your mobile device for the passcode)
    • Text Messenger Passcode (Sends a text message to your mobile number)
    • Phone Call (answer the phone and acknowledge the Duo prompt via keypad)
    • Bypass Code (Only provided with ID verification and ISO approval for long term codes)
[Alt-Text: Screenshot of the Duo Universal Prompt other options to login: 鈥淒UO Push鈥, 鈥淒uo Mobile Passcode鈥, 鈥淭ext message Passcode鈥, 鈥淧hone call鈥, 鈥淏ypass Code鈥. Link: Need help?]

Duo is not limited to one device, it is possible to have multiple devices registered to a Duo account to provide other device options to be set up for more authentication options. If there are questions on this additional setup, the ISO and can provide further information.