University Technology is offering a software-based phone service (softphone) called Webex Calling. This service allows CWRU faculty and staff to make and receive phone calls using their University provided phone numbers from any location. All that is required is to have the Webex app installed on the PC and/or mobile device.
[U]Tech has been deploying this service to staff members who joined the Staff Hybrid Remote Work Program. Now [U]Tech is preparing to migrate the rest of the campus phone users to Webex Calling. Existing phone services will be transitioned to use Webex Calling exclusively. [U]Tech will visit each school and department and assist with the migration.
If you are unfamiliar with this technology, here are some benefits of Webex Calling:
- Mobility: Making and receiving calls from anywhere.
- Flexibility: Eliminating the requirement of a physical phone.
- Enhanced Voicemail Transcription: Voicemail can now be transcribed into the body of an email message.
- Cost saving: Eliminating the cost of physical phone replacement.
- Multi-operating system support: The Webex App supports a wide range of operating systems, including Windows, Mac, iOS, and Android.
- Security and reliability: Cloud-based solution with enhanced security and uptime reliability.
If you or your department is ready to migrate to Webex Calling and wish to move up in the migration schedule, .
Learn more about the and the .